At Imagicorp Ventures Private Limited, we understand that circumstances may change, and you might need to cancel an order or request a refund. We strive to provide a transparent and customer-friendly cancellation and refund process. Below, you’ll find all the essential information about our policy:

1. Order Cancellation:

You can request an order cancellation if your order has not been shipped or is still in processing. To cancel an order, please reach out to our customer support team immediately through email or phone. We will do our best to accommodate your request. If your order has already been shipped, unfortunately, we won’t be able to process a cancellation, but you can consider initiating a return once the order is received.

2. Refund Eligibility:

Refunds are applicable under the following circumstances:

a. Order Cancellation: If you successfully cancel your order before it is shipped or processed, we will initiate a full refund for the amount you paid.

b. Damaged or Defective Products: If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will arrange for a return and provide a full refund or replacement, as per your preference.

c. Non-Delivery: If your order does not reach you within the estimated delivery timeframe, please contact us, and we will investigate the issue. If it is determined that the package is lost in transit, we will issue a full refund.

3. Refund Process:

a. Payment Method: Refunds will be credited back to the original payment method used during the purchase. If the original payment method is no longer available, we will work with you to find an alternative solution.

b. Refund Timeline: Once we approve your refund, it may take 5-7 business days for the amount to be reflected in your account. The exact timeline may vary depending on your payment provider.

4. Non-Refundable Items:

Certain products may not be eligible for refunds due to their nature or for hygiene reasons. These products will be clearly marked as non-refundable on their respective product pages.

5. Return Shipping:

a. Damaged or Defective Products: In the case of returning damaged or defective items, we will provide a prepaid shipping label or arrange for a pickup, so you don’t have to bear any return shipping costs.

b. Other Returns: If you wish to return a product for reasons other than damage or defects, you will be responsible for the return shipping costs. Please ensure the product is securely packaged to avoid damage during return transit.

6. Contact Us:

If you have any questions or need further clarification regarding our cancellation and refund policy, don’t hesitate to get in touch with our customer support team. We’re here to assist you and ensure a smooth and satisfactory shopping experience.

Imagicorp Ventures Private Limited reserves the right to modify or update this policy at any time. Please refer back to this page periodically for the latest information. Thank you for choosing us as your preferred shopping destination, and we look forward to serving you with the utmost care and attention.